Privacy & POPIA Policy

1. Responsible Party

The responsible party for the processing of your personal information is Megan Fleming, trading as The Feelings Doctor, a registered wellness counselling practice.

Contact: meganflemingcounselling@gmail.com | +27 68 603 4177

2. Personal Information We Collect

We may collect the following personal information when you use this website or make contact with us:

• Your name and contact details (email address and/or phone number) when you submit an enquiry form or contact us directly.

• The content of messages you send us through the contact form or by email.

• Basic technical information such as your browser type and IP address, collected automatically when you visit this website.

3. Purpose of Processing

Your personal information is collected and used only for the following purposes:

• To respond to your enquiry or request for information about counselling services.

• To schedule and manage counselling appointments.

• To communicate with you about your sessions or any changes to services.

• To comply with any legal or professional obligations.

4. Lawful Basis for Processing

We process your personal information on the basis of your consent (given when you submit an enquiry or make contact), the performance of a contract or pre-contractual steps (scheduling and providing counselling services), and compliance with legal obligations.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may be shared only in the following limited circumstances:

• With professional supervisors or consultants bound by confidentiality obligations, where required for ethical practice.

• Where disclosure is required by law, a court order, or to prevent serious harm to you or another person.

6. Retention of Information

We retain your personal information only for as long as is necessary for the purposes described in this policy, or as required by applicable law or professional standards.

Enquiry form submissions are retained for a reasonable period to allow us to respond and follow up. Client session records are retained in accordance with professional and legal requirements.

7. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All counselling sessions are conducted with strict confidentiality.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be informed about the collection and use of your personal information.

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal and professional retention obligations.

• Object to the processing of your personal information in certain circumstances.

• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

9. Information Regulator

If you have concerns about how your personal information is handled, you may contact the Information Regulator of South Africa:

Website: www.inforegulator.org.za | Email: inforeg@justice.gov.za

10. Cookies and Website Analytics

This website may use basic cookies or analytics tools to understand how visitors use the site. No personally identifiable information is collected through cookies without your consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact Megan Fleming:

Email: meganflemingcounselling@gmail.com

Phone: +27 68 603 4177